Contact us

Think of us as your personal health care assistant.

Are you a Sharp Health Plan member and have general questions?

Access our member center and frequently asked questions for more information about getting care, managing your plan, member forms, pharmacy resources and more. If you still can't find what you are looking for, send us a message and we'll respond to your inquiry within one business day.

  • Members
  • Brokers
  • Providers
  • Employers

Members

Send us a message. We’re your neighbors, so you can count on us to be accessible.

You can call us Monday through Friday, 8 am to 6 pm. Hours may change during holidays.

Local
1-858-499-8300

Toll-free
1-800-359-2002

TTY/TDD users can dial 711 or use the California Relay Service’s toll-free phone numbers.

Voice:
1-800-735-2922

Voz y TTY (teléfono de texto):
1-800-855-3000

Other ways to
get in touch

You can call us Monday through Friday, 8 am to 6 pm. Hours may change during holidays.

Local
1-858-499-8300

Toll-free
1-800-359-2002

TTY/TDD users can dial 711 or use the California Relay Service’s toll-free phone numbers.

Voice:
1-800-735-2922

Voz y TTY (teléfono de texto):
1-800-855-3000


Fax

1-619-740-8571

Members

Members card

Send us a message. We’re your neighbors, so you can count on us to be accessible.

Customer Care

Send us a message and we'll respond to your inquiry as soon as we can.

Send us a message

Sharp Nurse Connection

You can talk to a nurse 5 pm to 8 am, Monday to Friday, and 24 hours a day on weekends by calling 1-800-359-2002.

Other ways to
get in touch

You can call us Monday through Friday, 8 am to 6 pm. Hours may change during holidays.

Local
1-858-499-8300

Toll-free
1-800-359-2002

TTY/TDD users can dial 711 or use the California Relay Service’s toll-free phone numbers.

Voice:
1-800-735-2922

Voz y TTY (teléfono de texto):
1-800-855-3000


Fax

1-619-740-8571

Brokers

We're here to help you succeed.

You can call us Monday through Friday, 8 am to 5 pm. Hours may change during holidays. For general information or questions about quotes, rates or materials: 1-858-499-8211 For member-specific information or questions:

Local
1-858-499-8211

Toll-free
1-800-359-2002

TTY/TDD users can dial 711 or use the California Relay Service’s toll-free phone numbers.

Voice:
1-800-735-2922

Voz y TTY (teléfono de texto):
1-800-855-3000

Other ways to
get in touch

Fax
1-858-499-8246

Email
IFP/broker contracting
ifpsales@sharp.com

Employer group plans
shp.commercialsales@sharp.com

Send us a message ➜


For our members' protection, we don't recommend using email to send personal medical information.

Brokers

Brokers card

We're here to help you succeed.

Contact us

You can call us Monday through Friday, 8 am to 5 pm. Hours may change during holidays.

For general information or questions about quotes, rates, or materials:

Individual and family plans
1-858-499-8211

Employer group plans
1-858-499-8009

Customer Care

For member-specific information or questions:

Local Toll-free
1-858-499-8300 1-800-359-2002

TTY/TDD users can dial 711 or use the California Relay Service’s toll-free phone numbers.

Voice: Voz y TTY (teléfono de texto):
1-800-735-2922 1-800-855-3000

Other ways to
get in touch

Fax
1-858-499-8246

Email
IFP/broker contracting
ifpsales@sharp.com

Employer group plans
shp.commercialsales@sharp.com

Send us a message ➜


For our members' protection, we don't recommend using email to send personal medical information.

Providers

We’re here to help you help your patients.

Provider Account Management: For general questions or provider portal registration, contact our Provider Account Management team. Phone: 1-858-499-8330 Fax: 1-858-303-9049 Credentialing: For credentialing inquiries about your application or credentialing status, contact our Credentialing team. Phone: 1-858-499-8100 Fax: 1-858-303-9062 Eligibility, referrals, or claims: Call our dedicated Customer Care provider line: Phone: 1-858-499-8200

Local

Toll-free

TTY/TDD users: dial 711 or use the California Relay Service’s toll-free phone numbers.

Voice:
1-800-735-2922

Voz y TTY (teléfono de texto):
1-800-855-3000

Other contacts

Need to register for the provider portal?
Find your site administrator

Provider rosters & attestations:
SHP.ProviderAttestations&Rosters
@sharp.com


Provider directories:
shp.directory@sharp.com

Behavioral health:
Provider services (General inquiries): 1-844-483-9013

Claims and Authorizations: 1-844-483-9013

Sign up for the Optum Provider Express Portal

Send us a message ➜

For our members' protection, we don't recommend using email to send personal medical information.

 

Providers

Providers card

We’re here to help you help your patients.

Contact us

You can call us Monday through Friday, 8 am to 5 pm. Hours may change during holidays.

Provider inquiry:

For general questions or provider portal registration, contact our Provider Account Management team.

Email: provider.relations@sharp.com
Phone: 1-858-499-8330
Fax: 1-858-303-9049

Medical credentialing:

For credentialing inquiries about your application or credentialing status, contact our Credentialing team.

Email: shp.credentialing@sharp.com
Phone: 1-858-499-8100
Fax: 1-858-303-9062

Medical claims, eligibility and referrals:

For any claims, eligibility, or referral inquiries, contact our dedicated Customer Care team.

Email: customer.service@sharp.com
Phone: 1-858-499-8200
Fax: 1-619-740-8571

 

Other contacts

Need to register for the provider portal?
Find your site administrator

Provider rosters & attestations:
SHP.ProviderAttestations&Rosters
@sharp.com


Provider directories:
shp.directory@sharp.com

Behavioral health:
Provider services (General inquiries): 1-844-483-9013

Claims and Authorizations: 1-844-483-9013

Sign up for the Optum Provider Express Portal

Send us a message ➜

For our members' protection, we don't recommend using email to send personal medical information.

 

Employers

We know you’re committed to your workforce. That’s why we’re committed to you.

You can call us Monday through Friday, 8 am to 5 pm. Hours may change during holidays. For general information or questions about quotes, rates or materials: 1-858-499-8009 For member-specific information or questions: 1-858-499-8300

Local
1-858-499-8009

Toll-free
1-800-359-2002

Voice:

Voz y TTY (teléfono de texto):

Other ways to
get in touch

Fax
1-858-499-8246

Email
shp.commercialsales@sharp.com

Send us a message ➜

For your employees' protection, we don't recommend using email to send personal medical information.

Employers

Employers card

We know you’re committed to your workforce. That’s why we’re committed to you.

Contact us

You can call us Monday through Friday, 8 am to 5 pm. Hours may change during holidays.

For general information or questions about quotes, rates or materials:

1-858-499-8009

Customer Care

For member-specific information or questions:

Local Toll-free
1-858-499-8300 1-800-359-2002

Other ways to
get in touch

Fax
1-858-499-8246

Email
shp.commercialsales@sharp.com

Send us a message ➜

For your employees' protection, we don't recommend using email to send personal medical information.

Members card

Members

Send us a message. We’re your neighbors, so you can count on us to be accessible.

Brokers card

Brokers

We're here to help you succeed.

Plans purchased through Covered California card

Plans purchased through Covered California

If you purchased your plan directly from Covered California, call toll-free 1-800-300-1506 (TTY is 1-888-889-4500). Or visit coveredca.com.
Language assistance card

Language assistance

Get the services you need. To request an interpreter, call 1‑858‑499‑8300 at least three days before your appointment.
Providers card

Providers

We’re here to help you help your patients.

Employers card

Employers

We know you’re committed to your workforce. That’s why we’re committed to you.

Got a general question?


Call us

Call us

Call Customer Care from Monday to Friday, 8 am to 6 pm.

1-858-499-8300 – local

1-800-359-2002 – toll-free

TTY/TDD users can dial 711 or use the California Relay Service’s toll-free phone numbers.

1-800-735-2922 – voice to TTY

1-800-855-3000 – voz y TTY (teléfono de texto)

Our offices are closed on observed holidays.

Stay connected with the Sharp Health Plan mobile app

Access your online account right from your phone.

Apple App Store Google Play
Learn more about your Sharp Health Plan online account ➜
Sharp Health Plan mobile app